CV

Full professional CV — experience, education, certifications and skills.

Contact Information

Name Baraa Ramadan
Professional Title IT System Administrator · Network Administrator
Email baraa.ramadan92@outlook.com

Professional Summary

Experienced IT System Administrator (6+ years) with solid hands-on experience in operating, securing and optimizing hybrid IT infrastructures (on-premises and cloud). Strong skills in Windows and Linux administration, virtualization, backup solutions, networking and enterprise support.

Experience

  • 2021 - present

    Saarbrücken, Germany

    IT System Administrator
    INTEX EDV Software GmbH
    • Administration and optimization of the company-wide IT infrastructure on Windows Server and Linux, including installation, patch management, hardening and lifecycle management.
    • Management of Active Directory and Group Policies: user and permission management, software deployment and removal via GPO (MSI / msiexec).
    • Administration of the Exchange mail server.
    • Operation of Microsoft SQL Server: instance and service configuration, analysis of connectivity issues, backup strategy, database restore and point-in-time recovery.
    • Implementation and maintenance of Veeam Backup & Replication, including automated failover concepts, backup verification and regular restore tests.
    • Administration of VMware vSphere / ESXi virtualization hosts and Proxmox.
    • Automation of recurring administrative and reporting tasks using PowerShell, Bash and YAML-based configurations.
    • Monitoring of availability, performance and security, incident analysis and implementation of preventive measures.
    • Close cooperation with software development on data center and infrastructure modernization, support of test and production environments, and deployment support.
    • Documentation of infrastructure, processes and solutions to secure knowledge across the team.
  • 2019 - 2020

    Saarlouis, Germany

    IT Support Engineer (Level 1 / 2)
    Robert Müller GmbH
    • Installation, configuration and lifecycle management of client systems, peripherals and business software.
    • Planning and implementation of site-to-site and client VPN connections for secure site and remote connectivity.
    • Analysis and resolution of network, hardware and software faults in a corporate environment — from first contact to solution.
    • User support as well as optimization of performance and availability of business applications.
    • Maintenance of user accounts, permissions and workstation standards.
  • 2015 - 2015

    Damascus, Syria

    Network Administrator
    MABCO
    • Administration of Windows Server and Linux systems, including user, share and permission management.
    • Analysis and resolution of complex network and system faults in routing, switching and server services.
    • Maintenance of network components and monitoring of availability and performance.
  • 2013 - 2014

    Damascus, Syria

    Technical Customer Support
    RunNet ISP
    • Technical support for customer networks and internet services.
    • Configuration and commissioning of routers and Wi-Fi access points at customer sites.
    • Advising customers on network optimization and troubleshooting.

Education

  • 2011 - 2014

    Damascus, Syria

    University of Damascus
    Technical Computer College

Certificates

  • Veeam Backup & Replication - ESELL, Saarbrücken (2021)
  • VMware vSphere - What's New (v7) - ESELL, Saarbrücken (2021)
  • Agile with Atlassian Jira - Atlassian University / Coursera (2021)
  • Microsoft Azure Coursework - Microsoft / Coursera (2021)
  • Cisco Routing and Switching - New Horizons, Damascus (2014)

Skills

Operating systems: Windows Server 2016 / 2019 / 2022, Windows 10 / 11, Linux (Debian / Ubuntu)
Directory services & policies: Active Directory, Group Policy (GPO / GPMC), DNS, DHCP, credential management
Virtualization: VMware vSphere / ESXi, Proxmox, containerization basics
Backup & recovery: Veeam Backup & Replication, failover concepts, SQL Server backup and restore
Databases: Microsoft SQL Server (SSMS, backup / restore, point-in-time recovery, connectivity analysis)
Networking: TCP/IP, routing & switching (Cisco CCNA / CCNP level), VLAN, VPN (site-to-site & client), Wi-Fi, firewall basics
Scripting & automation: PowerShell, Bash, YAML, Ansible
IT security: Patch management, permission concepts, system hardening, backup and recovery strategies
Tools & methods: Jira, ticket-based support, ITIL-oriented incident handling, documentation

Languages

Arabic : Native speaker
German : Business fluent (B2 / C1)
English : Business fluent (B2 / C1)